I say that it’s a myth because is seems that it did not work this morning in the mall. We were queuing to pay for our shopping, I had a little problem about my buy one take one goods, and they put me on hold and rung the customer service. The next in queue was served. Unfortunately his good did not run in the register machine. Then, the cashier had another call to the customer service again for the price of the good. The customer was fuming and spewing the words “we were queuing here for awhile“, that could be because of me I assumed. Then, he said “and then your register could not scan my purchase”? “This product has been on the shelves for ages, it should to be in the system, and now I’m waiting here”. You have to tell your manager about this, because it’s so lame that you could not scan this“. These were the words spilled out from the customer’s mouth. Yes, the cashier was also spewing defending words on behalf of the store. There were quite disagreeing words between the customer and the cashier. The customer left the queue without his stuffs.
Sometimes customer (s) is too aware of their rights as a purchaser, but there are times that they also abuse those rights even abuse the store clerks. That is why for me the quotation about “customer is always right” is conditional.






